Terms and Conditions of Product Order

Delivery Policy

• Complimentary delivery is available for orders totaling HK$600 or above.
• A standard delivery fee of HK$50 applies to orders below HK$600.

Delivery Hours

• Monday to Friday: 9:00AM – 6:00 PM
• Saturday: 9:00 AM - 1:00 PM
• Closed on Sundays and Public Holidays

Online Payment Policy

• All online payments must be completed at the time of purchase.
• We accept major payment methods including:
• Credit Cards (Visa / MasterCard / AMEX / Diners Club / Discover / UnionPay)
• Alipay / Alipay HK / WeChat Pay / PayMe
• Apple Pay / Google Pay / Samsung Pay
• Bank Transfer (for selected orders)
• Payment transactions are securely processed through encrypted gateways to ensure customer data protection.
• Orders will be confirmed and processed only after successful payment.
• In case of payment failure, customers will be notified and asked to retry or choose an alternative method.

No Refund Policy

• All sales are final. We do not offer refunds for any products or services once the purchase is confirmed.
• Please ensure all order details are accurate before completing your transaction.
• In the event of defective or incorrect items, we will offer an exchange or replacement, subject to verification.
• By proceeding with your purchase, you acknowledge and agree to this No Refund Policy.

Return Policy

• Customers may request a return within *7 days* of receiving their order.
• Items must be unused, in original packaging (except in case of defective item), and in resalable condition.
• Returns are not accepted for final sale or clearance items.
• To initiate a return, please contact our customer service team with your *order number* and *reason for return*.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Exchange Policy

• Exchanges are allowed for items of equal value, subject to availability.
• To request an exchange, please contact customer service within *7 days* of receiving your item.
• Exchange shipping fees may apply unless the item is defective or incorrect.

FUJIFILM Business Innovation Hong Kong Limited reserves the right of final decision in case of any dispute.